Beautycounter is the leader in clean skin care, makeup, and personal care, with a mission to get safer products into the hands of everyone. We go above and beyond clean to set the highest bar in beauty through our safety standards—including ingredient transparency, sustainable packaging, and responsible sourcing. Launched in 2013 as a direct-to-consumer retail beauty brand and Certified B Corporation, we develop and distribute approximately 100 products across our collections in skin care, makeup, men’s, and personal care in the U.S. and Canada.

REQUIREMENTS

3-4 years of experience managing social media communities

Knowledge of social platforms such as Facebook, Instagram, Twitter, Pinterest, You Tube
Excellent copywriting and editing skills, with the ability to engage audiences
Ability to multitask and thrive in a fast-paced environment
A high level of organization with excellent attention to detail
Ability to be both a self-starter and a team player
Understanding of popular social networks – design, functionality, users
Proficiency in social listening tools
Proficiency in Photoshop, Premier Pro, and other Adobe features
Exceptional communication skills within the team and cross functionally

RESPONSIBILITIES

Enforce the Social Media Guidelines as defined by the brand (ie. Consultant or Influencer behavior on Social)

Monitor and respond to all social media channels comments and direct messages in a timely manner, including Live events. Work with our Counter Support team to address and solve in a timely manner as needed.
Serve as the point of escalation and ensure alerts are being properly addressed
Building deep working knowledge of our community and act as the primary community management owner
Facilitate meaningful and authentic communication with our community – build a two-way conversation.
Meet with key stakeholders to resolve issues and work closely with Compliance to form responses for sensitive inbounds.
Engage with Beautycounter's owned and community’s posts across multiple social platforms (ie. liking/commenting on tagged posts, brand-related hashtag posts, etc.)
Monitor and track media topic and online conversations relevant to Beautycounter
Create UTM coded links for each individual post (or slide on Instagram Story) to track revenue/sales
Escalate social media related issues to internal stakeholders and create Communication Responses and actively work with Product, Legal, Corporate Communication teams for approval
Manage communications with identified influencers when in partnership for social media takeovers, send product to agencies or package products to send to giveaway winners.
Schedule and post relevant content in accordance with Content Calendar (Instagram, Facebook, Twitter, Pinterest, YouTube, IGTV)
Collect UGC content & work with Social writer to create UGC based Instagram Stories weekly (ie. Beautycounter Buzz)
Report on weekly overall performance in weekly brainstorms and assist Social Strategist with weekly reporting.