Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

The Digital Project Manager is responsible for helping identify new opportunities as well as enhancing existing areas pertaining to the digital client experience. With a focus on analytics and observation of best in class practices within the North American digital retail space, this role helps to provide recommendations to improve existing solutions and define new opportunities that help meet and exceed the brand’s business goals.

By leveraging solutions suggested and delivered by Gucci’s global digital team and acting as a champion for the region to lead local initiatives, this role helps to advocate for projects identified as priorities, align business and operations stakeholders build project plans. This role also helps defining and delivering plans to support digital operations in key moments within the brand’s calendar. Reporting to the Director of Digital Operations, the Digital Project Manager will be highly involved in the launch and support of the new omnichannel strategy of the brand, connecting digital and in store experiences.

Gucci Overture campaign photographed by Glen Luchford

REQUIREMENTS

4-6 years of product management experience in fashion/retail with a brand, building digital and omnichannel client experiences or digital agency supporting ecommerce clients;

Experience working with or managing UX, CX and engineering teams;
Previous work building out digital product strategies;
Understanding of eCommerce, retail and by extension omnichannel solutions to support high volumes;
Experience with large scale client facing eCommerce solutions: Hybris, Salesforce Commerce Cloud, ATG, Order management (Manhattan Associates), Point of Sales, CRM, and warehouse solutions;
Critical thinking ability with strong problem-solving skills;
Strong communication skills, capacity to convince and find alignment with multiple stakeholders;
Advanced experience with digital tracking solutions;

Knowledge of Jira, Confluence and similar ticket and issue management systems, Google Analytics, Contentsquare, Riskified or similar fraud management solutions, Cybersource or other payment services provider, tax management tools.

RESPONSIBILITIES

Drive local digital project management

Manage projects by mobilizing business stakeholders and contributors to build strong business cases;
Partner with Gucci and Kering technical teams to support the build, testing, launch new features and support existing solutions;
Coordinate multiple projects with every deliverable expected in key phases: business case, design, build, testing, change management, go live and hypercare;
Use project governance instances to inform, alert and escalate projects statuses to establish scope, and guarantee timing and quality;
Review and understand key performance metrics related to projects and key launches to track the success of each project from a business and technical perspective and quickly determine any bugs or issues.

Support local operations

Support issue resolution with current digital solutions: work with technical support team and 3rd parties to identify problem areas and help determine solutions to improve efficiency among the related systems;
Document and analyze current processes and execution of operations and define opportunities for improvements;
Organize plan to support client experience in key moments: holiday, collection launches;
Support regular content updates and configurations of key platform functionalities: Store locator, Book an Appointment, Shipping Services, FAQs, Distance Selling.

Identify local opportunities

Help identify new opportunities or enhance existing areas within the digital client experience;
Leverage analytics to form recommendations to constantly improve existing solutions and define new ones;
Observe and report on best in class industry practices (benchmark, analysis, and recommendations);
Build a project roadmap for the region that aligns with strategy, business goals;
Prioritize projects and define balance between quick wins and more complex builds to ensure a constant cadence of launches;
Establish a culture of agile testing and learning.

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